All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.
